Feature
Let customers rate the person who served them
Add your team to a feedback form and customers can pick who looked after them, then rate that person on friendliness, knowledge and communication. You get a clear, fair picture of service, person by person.
Why rate individual employees
Overall ratings tell you how a location is doing. They do not tell you who is creating great experiences or who needs help. Linking feedback to a named employee turns "the service was slow" into something a manager can act on.
Customer ratings are also a fairer basis for recognition than impressions from the back office. Staff who consistently delight customers can be rewarded with evidence, and coaching conversations can start from real comments.
How employee ratings work
- 01
Add your team
Create employee profiles for the people customers deal with.
- 02
Add a staff field to the form
Choose which employees appear on each form and turn on employee rating.
- 03
Customers rate the person
They pick who served them and give star ratings for friendliness, knowledge and communication.
- 04
See results per employee
Each employee's page shows their overall average, category scores and monthly trend.
What you get
Plan limits and which plans include each feature are on the pricing page.
Three clear categories
Friendliness, knowledge and communication, rated separately so strengths and gaps are obvious.
Team leaderboard
See who is rated highest across your business and recognise them.
Employee detail pages
Every employee's overall rating, category averages and monthly history in one place, ready for one-to-ones.
Per-location staff lists
Show each outlet's own team on its form, so customers only see people who work there.
Reports to share
Include staff results in reports you can download as PDF.
Instant alerts
Email notifications mean a low rating for a staff member can be discussed the same day.
Employee Ratings: frequently asked questions
Which categories can customers rate employees on?
Friendliness, knowledge and communication. Each is rated separately with stars, and the results are averaged per employee.
Is employee rating included in every plan?
Employee management, which includes employee ratings, is part of selected plans. The pricing page shows which plans include it.
Do customers have to rate an employee?
You decide. The employee field can be required or optional on each form.
Is it fair to rate staff on customer feedback?
It works best when you look at trends over several weeks rather than single responses, read the comments behind low scores, and use the results for recognition and coaching rather than punishment.
Related reading
Start hearing from your customers this week
Create your first feedback form, print its QR code, and see responses arrive in real time. Every plan starts with a 14-day free trial.