For salons, barbers and spas
Client feedback for salons and spas, tied to the stylist or therapist
In a salon or spa, the experience is the person. Custovra lets clients rate their stylist, barber or therapist from a QR code at the mirror or the front desk, so you can recognise your best people and catch concerns early.
Why salon and spa feedback matters
Clients follow people, not brands
Clients often rebook because of one stylist or therapist. Knowing how each one is rated tells you where loyalty is being built or lost.
Unhappy clients stay polite
Few clients say "I don't like it" in the chair. They smile, pay and do not come back. A private form gives them a way to tell you.
Small details decide the visit
Waiting time, the consultation, the temperature of the room. These are easy to fix once someone tells you about them.
How salons and spas use Custovra
Rate the stylist or therapist
Clients choose who looked after them and rate friendliness, knowledge and communication. See each person's average on the employee ratings page.
Front desk and mirror codes
Put a QR code at reception where clients pay and a small card at each station. Clients can answer while they wait for their card to process.
Private concerns, handled quickly
A complaint form with email alerts means the owner hears about a problem before the client posts it anywhere.
Track service quality
Follow ratings over time for each team member and each location, and use them in reviews and incentives.
Questions for a salon or spa feedback form
Ask about the result, the person and the visit. Keep it to four or five questions so clients finish it at the desk.
- How happy are you with your result today? (1 to 5 stars)
- Who looked after you? (employee field with ratings)
- Did we understand what you wanted? (1 to 5 stars)
- How was the waiting time and comfort? (1 to 5 stars)
- Anything you would like us to know? (optional comment)
Where to put your QR codes
- At the front desk, next to the card machine
- A small card at each styling station or treatment room
- In the appointment confirmation or follow-up message, as a link
- On aftercare cards you hand to clients
- In the waiting area
Features salons and spas rely on
All available in Custovra today. The pricing page shows which plans include each feature.
Staff ratings
Ratings for each stylist, barber or therapist, with an average and a trend.
Email alerts
Hear about concerns straight away and follow up before the client's next booking.
Beautiful, branded forms
Your logo, colours, fonts and button style, to match the feel of your space.
Share the link anywhere
Use the form link in messages and emails as well as the printed QR code.
Salons & Spas: frequently asked questions
Can clients rate their stylist or therapist?
Yes. Add an employee field with your team members. Clients choose who looked after them and rate them on friendliness, knowledge and communication. Employee management is included on selected plans.
Is the feedback anonymous?
You decide. Name, email and phone fields can be optional or switched off, so clients can answer anonymously, or you can ask for contact details when you want to follow up.
Can I send the feedback form after the appointment?
Yes. Every form has a shareable link as well as a QR code, so you can include it in a follow-up message or email.
How quickly can I set it up?
You can create your first form, add your logo and print the QR code in one sitting. Questions can be edited later without reprinting, because the QR code keeps pointing to the same form.
Related reading
Start hearing from your customers this week
Create your first feedback form, print its QR code, and see responses arrive in real time. Every plan starts with a 14-day free trial.