Privacy Policy

Welcome to Custovra (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and services (collectively, the “Service”).

By accessing or using Custovra, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

We collect the following types of information when you use our Service:

• Account Information: Your name, email address, password, and business details when you register for an account.
• Payment Information: Billing details, payment method, and transaction history, processed securely through our payment gateway partner (e.g., Stripe). We do not store your credit card information.
• Feedback Data: Information submitted by your customers through your forms (e.g., reviews, complaints, ratings, and comments).
• Usage Data: Analytics data such as IP address, browser type, device information, and pages visited to help us improve performance and user experience.

2. How We Use Your Information

• To provide, operate, and maintain the Custovra platform.
• To process payments and manage subscriptions.
• To communicate important updates or service-related notifications.
• To analyze usage trends and improve our products and services.
• To ensure compliance with legal obligations and prevent misuse or fraud.

3. Data Ownership and Access

You retain full ownership of the feedback and data collected through your forms. We do not sell or share your collected data with third parties for marketing purposes.

We only process your data to operate and support the Service and provide insights and analytics to you and your authorized users.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide our Service. Upon cancellation or termination, we may retain limited information for legal, billing, or dispute resolution purposes.

5. Sharing of Information

We do not share your personal data except in the following situations:

• Service Providers: We may use trusted third-party services (e.g., cloud hosting, payment processors) to help operate our platform.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal request.
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity under similar privacy commitments.

6. Data Security

We use modern encryption, access control, and monitoring technologies to safeguard your data. However, no online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Analytics

Custovra uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve functionality. You can disable cookies in your browser settings, but some features may not function properly as a result.

8. Your Rights

• Access and request a copy of the data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent where applicable.
• Object to processing for specific purposes (subject to legal obligations).

To exercise these rights, please contact us at info@custovra.com.

9. Data Transfers

If you are accessing Custovra from outside Sri Lanka, please note that your information may be transferred to and processed in servers located in other countries where our infrastructure or partners operate.

10. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of the Service after such updates constitutes your acceptance of the revised policy.

11. Contact Us